At motorpartsbase.shop, Your Satisfaction is Our Priority
We are committed to ensuring you are fully content with your purchase from motorpartsbase.shop. We firmly stand behind the quality of our auto parts and have a simple and clear refund and return process in place.
1. Return Window
You have 30 days from the day you receive your package to request a return or refund. For an item to be eligible for return, it must be unworn, unwashed, and in its original condition.
2. Shipping Issues (Lost or Damaged)
Lost in Transit: If the carrier confirms that your package is lost, we take complete responsibility. We will either provide a full refund or arrange for a free reshipment.
Damaged Arrival: If your item arrives damaged, please reach out to us at [email protected] within 48 hours of delivery, along with photos of the damage. We will promptly arrange for a refund or a replacement.
3. Customized Items
Please note that personalized/customized auto parts are final sale, except in cases where they arrive defective or with a printing error. In such instances, we will reprint and reship the item at no cost to you.
4. How to Start a Request
All return or refund requests must be started by contacting our customer support via email at [email protected]. We will respond to your inquiry within 1 business day. Please include your order number and the reason for the request in your email.
5. Refund Processing
Approval: Once your request is approved, the refund will be sent back to your original payment method. Timeline: You will generally receive your refund within 1 – 3 business days. Note: The exact time for the funds to show up in your account depends on your financial institution.
6. Return Shipping
If the return is due to our error (defective or wrong item), we cover all shipping costs. For other returns, the customer is responsible for the return shipping fee.
7. Contact Us
Email: [email protected]
Service Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)